Warranty Policy

We will help investigate a product defect, missing component, or performance issue. Warranty coverage varies by product, supplier, and manufacturer. Any product-specific warranty shown on the product page, packaging, manual, or written order confirmation applies in addition to rights that cannot be excluded under applicable law.

What may be covered

Depending on the product warranty, coverage may include defects in materials or workmanship appearing during normal use within the stated warranty period. The available remedy may be troubleshooting, replacement hardware or parts, repair, exchange, or another reasonable solution appropriate to the equipment and the applicable warranty.

Common exclusions

Unless a written product warranty states otherwise, coverage generally does not include normal wear, consumables, cosmetic variation, corrosion caused by unsuitable storage, misuse, overloading, accidents, an improper power supply, incorrect assembly or installation, failure to lubricate or maintain equipment, operation outside stated ratings, unauthorized modification or repair, or use contrary to safety and operating instructions.

How to request warranty help

Email service@grasae.com with the order number, purchaser name, product name and SKU, a clear description of the issue, photographs or video, serial and model labels, and relevant assembly, installation, maintenance, and usage details. Keep the product, components, and packaging while the claim is reviewed. Do not return or discard equipment unless instructed in writing.

Assessment and remedy

Customer care may request reasonable troubleshooting, additional images, measurements, error codes, or an inspection. Where a covered issue is confirmed, we will explain the proposed remedy and expected timing. Replacement parts or products may be new or equivalent in function where permitted by law.

Freight damage and returns

Shipping damage, missing cartons, and incorrect products should be reported under the Shipping & Delivery process. Change-of-mind requests are handled under the Returns & Refunds Policy. This Warranty Policy does not limit statutory consumer rights that apply to the purchase.