Shipping & Delivery

We want delivery expectations to be clear before you place an order. Eligible products can be delivered to serviceable addresses in the United States, Canada, the United Kingdom, selected European countries, and Australia. Product availability, shipping method, cost, and timing depend on the equipment, fulfillment location, destination, and delivery access.

Order review and processing

After checkout, we review payment authorization, inventory, product restrictions, and delivery eligibility. Standard parcel orders commonly leave the fulfillment location within 1–5 business days. Heavy, oversized, or freight equipment may require additional preparation or an access check. If an item cannot be shipped within the displayed or legally permitted time, we will contact you with a revised estimate or a cancellation and refund option for the affected unshipped item.

Parcel and freight delivery

Smaller products may ship by parcel carrier. Machinery, workbenches, cabinets, lifts, presses, and other large equipment normally ship by freight. Unless your order confirmation states otherwise, freight service is curbside or threshold delivery to a safe and accessible point. Inside placement, assembly, installation, rigging, permits, packaging removal, and unloading equipment are not included.

Prepare the delivery site

Before ordering, confirm the complete delivery path, gate and doorway clearance, loading area, floor capacity, elevator limits, and final operating space. Freight carriers may require a delivery appointment, a working telephone number, and an adult authorized to receive the shipment. Tell customer care before dispatch if the address is residential, remote, restricted, or requires a liftgate or other special service. Additional carrier charges will be disclosed when known.

International orders

International delivery is available only where the product, carrier, power specification, and local rules allow it. Import duties, value-added tax, goods and services tax, brokerage, customs clearance, and local charges may not be included unless checkout expressly says otherwise. The recipient is responsible for charges collected by customs, carriers, or local authorities. Voltage, plug type, certification, installation, and legal-use requirements must be confirmed by the customer before purchase.

Inspecting a delivery

Inspect the carton, crate, pallet, and equipment before signing where reasonably possible. Note visible damage or missing pieces on the carrier receipt, take clear photographs, keep all packaging, and email service@grasae.com promptly with the order number and product SKU. Concealed damage should be reported as soon as it is discovered. We will explain the available claim, replacement, repair, or refund process.

Tracking and delays

Tracking is provided when available. Carrier scans and delivery estimates are informational and may change because of weather, congestion, customs, labor disruption, access problems, or other circumstances outside reasonable control. Customer care will assist with a trace when tracking has not updated for an unusual period.