Privacy Policy

VISITING FRIENDS TRADE INC. (“GRASAE,” “we,” “us,” or “our”) operates the GRASAE online store. This Privacy Policy explains the personal information we collect, how we use and disclose it, how long we keep it, and the choices available to visitors and customers.

Information we collect

We may collect information you provide, including name, email address, telephone number, billing and delivery address, account credentials, company name, tax information, order details, product questions, quote requests, and customer-service correspondence. For freight, returns, or warranty claims, we may also collect photographs, video, serial numbers, labels, and installation or usage details you choose to submit.

When you use the site, we may receive technical and usage information such as IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from IP address, cart activity, cookie identifiers, and interaction data. Payment processors, carriers, suppliers, analytics providers, and fraud-prevention services may provide transaction or service information needed to support an order.

How we use information

We use information to operate the store; create and manage accounts; answer product questions; process, verify, fulfill, deliver, and support orders; arrange parcel or freight service; administer returns, refunds, and warranty claims; prevent fraud and abuse; maintain security; improve product selection and site performance; and comply with tax, customs, accounting, sanctions, recordkeeping, and other legal obligations. Marketing messages are sent only where permitted, and you may unsubscribe using the link in the message.

How information is shared

We may share information with payment processors, hosting and technology providers, fulfillment locations, suppliers, carriers, professional advisers, fraud-prevention services, analytics providers, and authorities where legally required. These recipients receive information relevant to the service they perform. We do not sell complete payment-card numbers, and payment credentials are processed by the selected payment provider.

Cookies and analytics

The site may use essential cookies for security, checkout, account access, and cart functions. Where permitted, analytics or preference cookies may help us understand performance and remember selections. Browser settings can limit cookies, but blocking essential cookies may prevent checkout or account features from working.

Retention and security

We keep information for as long as reasonably necessary for the purposes described above, including customer support, warranty, fraud prevention, tax, accounting, dispute, and legal requirements. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.

Your privacy choices

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Some information may be retained where required for contracts, tax, fraud prevention, disputes, or law. To make a privacy request, email service@grasae.com. We may need to verify your identity before completing the request.

International processing and children

Information may be processed in countries where we or our service providers operate. We use appropriate safeguards where required. The store is intended for adults able to enter a purchase contract and is not directed to children.

Contact

Privacy questions may be sent to service@grasae.com or mailed to VISITING FRIENDS TRADE INC., 116 Livingston St, Suite 829, Brooklyn, NY 11201, United States.

Live chat and customer support

When live chat is enabled, messages and contact details you provide, together with technical information such as your IP address, browser or device details, and the page being viewed, are processed and stored in this site’s WordPress database to operate the chat, remember the conversation, prevent abuse, and provide customer support. Chat data is not sent to a third-party chat platform. Please do not send payment-card details, passwords, or other unnecessary sensitive information through chat.

Chat messages and related support records may be retained for customer care, order assistance, fraud prevention, dispute handling, and legal obligations. They are removed or anonymized when no longer reasonably needed. You may contact us to request access to or deletion of eligible chat records.