Shipping policy
We are committed to delivering your order as quickly and reliably as possible. Please review the details below to understand how we process and ship your purchases.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing may be delayed slightly. In such cases, we will notify you via email.
Shipping Time
Estimated delivery times vary depending on your location:
- United States: 7–15 business days
- Canada & Europe: 7–20 business days
- Other international regions: 10–25 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasonal periods.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to become available.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery address and order size. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees once the shipment reaches your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
We are not responsible for delays caused by customs procedures.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery time, please contact us at our support email. We will assist you in tracking your package and resolving any delivery issues.
Contact Us
If you have any questions regarding shipping or delivery, please reach out to us at:
service@grasae.com.